Frequently Asked Questions
Most frequent questions and answers
What are the methods of payment?
What are the terms and conditions?
November to August
A deposit may be required upon reservation. The complete payment is due 10 days prior to departure (non-refundable).
September/ October and long week-ends (Canadian bank holidays)
A non-refundable deposit may be required upon reservation. The complete payment is due 30 days prior to departure (non-refundable).
How can I contact Autocar Excellence, in case of an emergency?
How can I contact my driver?
What are the rules concerning the driver hours of service and on-duty time?
In Canada – In brief:
The limit of on-duty time per driver shall be 14 hours in a 24-hour day.
On-duty time means the time devoted to:
• preparing the vehicle prior to departure
• driving the motorcoach
• waiting for travellers while they are engaged in
the activities included in the tour program, etc.
Of these 14 on-duty hours, the maximum driving time is 13 hours.
A driver must complete his/her workday no later than 16 hours after starting it.
During a 24 hours period, he/she must take a 10 hours rest break.
The workday must include two hours of rest, with each rest period to last a minimum of
30 minutes.
An 8 hours period of rest is mandatory before starting a new shift.
24 consecutive hours of rest are mandatory after 14 days of work.
In the United States
Within every 15 hours of a driver’s work time, the maximum length of time allowed for driving
a motorcoach should not exceed 10 hours.
Following this time, 8 hours of rest are mandatory.