We organise transfers and tour services Peru for individuals and groups using our own quality fleet of vehicles and supported by our professional team of drivers and staff. All our drivers wear uniform and are English-speaking with many of our team also able to communicate in other key European languages. We provide a 24-hour contact facility in case of emergency. Customer satisfaction is of vital importance and our passengers have the opportunity to give their feedback on our services through Customer Service Questionnaires or through our website and social media platforms.
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Safety and customer satisfaction are key criteria throughout our business, any third party suppliers contracted to provide tour services for us are required to invest in liability coverage and obliged to adhere to the strictest European health and safety regulations.
Our pro-active approach to safety and quality control is an essential principal and we operate regular spot checks to ensure total compliance. In addition we have created a clear emergency management procedure with a crisis team trained to handle any type of incident. Our vehicles are all equipped with GPS ensuring we are aware of the location of our entire fleet at all times.
In terms of our fleet our environmental policy includes the correct disposal of litter, minimizing the running of engines when vehicles are parked, optimum temperatures for air-conditioning systems and the constant evaluation of our routings to minimise fuel consumption and environmental impact.
All vehicles in our fleet are fitted with air-conditioning and seat belts are standard, all vehicles have a microphone and we are introducing DVD players on our coaches. Passengers travelling on our coaches now also benefit from electronic signage on board their arrival and departure transfers showing the next hotel on their route.
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